Monday, July 19, 2004

Give me a break...

Polite computers win users' hearts and minds

an excerpt:

The trick, according to a researcher who has analysed users' responses to their computers, is to make operating systems and software more "civilised" by saying sorry more often. That way people won't feel they are stupid or at fault, so they become less apprehensive about using computers, and perhaps more productive and creative.
(from Tomalak)

1 comment:

Linda said...
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